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Thursday 2 Apr 2026

Liverpool Lime Street’s Assisted Travel Lounge opens to passengers

Region & Route:

North West & Central

Passengers who need help to get on and off trains at Liverpool Lime Street station will now have access to a dedicated waiting area, as well as a number of new features to improve their journeys.

This week the new Assisted Travel Lounge fully opened to passengers travelling into and out of Liverpool’s biggest train station.

Network Rail has invested £400,000 into the lounge, which is located on the station concourse.

The space has been transformed into a quiet and welcoming waiting area for passengers with additional mobility and sensory needs, with a dedicated team on hand to help.

The lounge will include: 

• Accessible seating with integrated space for wheelchairs 
• An accredited Changing Places toilet facility* 
• A sensory nook for people who find stations overwhelming 
• A staffed welcome desk

The lounge will be open between 7am-8pm each day.

The project was funded in part by Muscular Dystrophy UK. The charity provided a contribution of £65,000 towards the delivery of the Changing Places facility, funded through a grant awarded as part of the Government’s Transport Strategy.

Rachel Rahbarzare, station manager at Liverpool Lime Street, said: “Lime Street station is a gateway for many travellers who want to visit the incredible city of Liverpool.

“Sometimes travelling on trains can be a daunting experience for people, so the addition of our new Assisted Travel Lounge is very welcome. It will provide a calm, relaxing waiting area outside of the hustle and bustle of the station concourse and will ensure people with complex physical needs can travel with dignity, comfort, and independence.”

Andy Fletcher, chief executive of Muscular Dystrophy UK, said: “We’re delighted that a Changing Places toilet is now available at Liverpool Lime Street station. This will be a game-changer for passengers living with neuromuscular conditions and those living with other disabilities, for their carers, and for families in need of such facility.

“An estimated 250,000 people across the UK are in need of a Changing Places toilet. The new facility will allow people to have an accessible journey that otherwise may have been excluded. This is one of several new Changing Place toilets across the rail network and we hope this number will rise to make travelling easier across the whole network.”

Jamie Ross, director of transport at the Liverpool City Region Combined Authority, said: “Providing accessible and comfortable facilities is an essential part of making our transport network work for everyone.

“We’re pleased to have been able to support Network Rail in opening this new Assisted Travel Lounge, which will offer passengers a calmer, more welcoming space as they travel through Lime Street Station and across our city region and beyond.”

For more information on how to book assisted travel visit: www.networkrail.co.uk/communities/passengers/planning-a-trip/assisted-travel/