Final reminder - work to install new lifts at Watford Junction station starts on Monday: Watford Junction station sign 1

Friday 25 Oct 2019

Final reminder - work to install new lifts at Watford Junction station starts on Monday

Region & Route:
North West & Central

Passengers are being advised about work starting next week to replace lifts at Watford Junction station.

The major overhaul to all three lifts, which serve the platforms, will take place over the next three months.

The much-needed replacements, part of Britain’s Railway Upgrade Plan, will improve reliability for passengers for years to come.

The project will start on Monday 28 October and will take until February 2020.

To speed up the work, all three lifts will be improved at the same time, meaning that all will be out of use for passengers.

Anyone who needs step-free access to trains is being advised to book assisted travel with London Northwestern Railway by calling 0800 024 8997.

During the work:

  • Step free access will still be available for passengers using platforms 1-6. This includes London Overground services between Watford Junction and Euston.
  • Platforms 9-10 can be accessed through the adjoining car park, with a shuttle taxi service to the main station ticket hall.
  • Trains which call at platforms 7 and 8 will have no step free access.*

Extra staff and porters will be on hand at Watford Junction to help passengers with heavy luggage and to get between platforms while the lifts are out of action.

David Sides, Network Rail route asset manager for buildings, said: “Replacing the lifts at Watford Junction is much-needed because frequent breakdowns are hugely frustrating and inconvenient for passengers. We understand the lift upgrade at Watford Junction will be disruptive and we are working closely with station operator London Northwestern Railway to make everyone’s journey as easy as it can be during our work. We thank passengers for their patience while we make these vital improvements.”

Sarah Higgins, head of stations for London Northwestern Railway, said: “We know improving the lifts at Watford Junction is a priority for our passengers and during this important work our staff will do all we can to ensure the travelling experience is as smooth as possible. We urge affected customers to plan their journeys carefully and to consider using alternative stations where appropriate.”

You can book assisted travel by calling London Northwestern Railway’s Passenger Assist team on 0800 024 8997 or by visiting

Passengers are being advised to allow extra time for their journeys and to plan ahead on the National Rail Enquiries journey planner at

Notes to Editors

*Passengers needing step-free access to platforms at Watford Junction are being urged to plan ahead and check if their service is scheduled to stop at platforms 7 or 8 on the journey planner.

The advice for travellers coming from the south on services due to arrive on platforms 7/8 is to instead catch a London Overground service to Watford Junction. Alternatively, there is an hourly London Northwestern Railway service which arrives on platform 6 at Watford Junction (usually XX49).

Passengers travelling from the north on services due to arrive on platforms 7/8 should change trains at Milton Keynes for a service which arrives on platform 9 at Watford Junction. Taxis will be provided from Milton Keynes if no appropriate service is available.

To make journeys as smooth as possible people are advised to call London Northwestern Railway Passenger Assist for advice on 0800 024 8997 or by visiting

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Network Rail press office - North West & Central Region
0330 854 0100

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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