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Thursday 28 Jan 2016

Customer satisfaction at 95% for commuters at Manchester Piccadilly station

Region & Route:

| North West & Central

A total of 95% of commuters using Manchester Piccadilly station are either satisfied or very satisfied with their station according to the National Rail Passenger Survey.

Overall satisfaction at Manchester Piccadilly station is consistently high and currently sits at 88% - 4% above the national average of 84%. 

The 95% satisfaction rate for commuters is only topped by the 96% customer satisfaction for frequent travellers.

The survey, carried out by independent watchdog Transport Focus, asked more than 28,000 passengers nationally for their views on the railway.

Scott Green, Network Rail station manager, said: “It’s great that passengers are enjoying the experience of coming to Manchester Piccadilly station and my team work hard every day to try and make sure that we deliver excellent service to passengers. We’re always looking for ways to improve the customer experience and these results demonstrate that we are consistently meeting passenger needs.”

Nationally, the survey shows that a slight increase in overall rail passenger satisfaction to 83 per cent across the country has started to reverse previous declines. However, the overall score for commuter satisfaction was 76 per cent, compared to 85 per cent for business and 90 per cent for leisure travellers.

The full results of the survey can be found here.