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Monday 21 Sep 2015

Liverpool Street station wins top award as improvement work continues

Region & Route:

| Eastern: Anglia

| Eastern

Network Rail staff at London Liverpool Street station have been celebrating their success after winning the “Major Station of the Year” award at the prestigious National Rail Awards.

This annual event recognises excellence in the rail industry and is regarded as the “Oscars” for those working in the sector. London Liverpool Street station was judged by an independent panel as an outstanding example of a station which is customer-friendly, has excellent retail facilities and helpful staff.

Network Rail’s station manager, Adrian Gogay, said: “The entire team is delighted that our station has been recognised for delivering outstanding service to passengers who travel through Liverpool Street station.

“We manage one of the busiest stations in the country and want to ensure that all our passengers find it clean, bright and welcoming and have clear journey information with friendly staff on hand to help. That takes a lot of time, energy, effort and commitment, so it is very rewarding when that is recognised.”

A project is now underway at Liverpool Street station to build a new and improved ticket office and waiting room, improved toilet facilities and new retail units, which are set to open next year.  

The current ticket office is set to be relocated to platform 10 and this space will then be converted into a new café and retail area on the main concourse and at street level, providing a better mix of retail and food and beverage offers for passengers.

-ENDS-

The National Rail Awards took place on Thursday September 17 in London.  They recognise the best people, organisations, stations and projects in the railway industry.

Timeline for improvements at Liverpool Street station:

Timelines:

• New ticket office located on platform 10 to open Spring 2016
• New dining outlets open on street level Summer 2016
• New retail outlets on main concourse (old ticket office) to open Autumn 2016
• More information is available on www.liverpoolstreetstation.london

Facts about London Liverpool Street:

• Third busiest station in the country with 63m entries and exits in 2013/2014 (figures from the Office of Rail and Road)
• The station is open between 21 and 22 hours a day