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Thursday 30 Jun 2016

£750m Birmingham New Street station redevelopment reaps rewards as passenger satisfaction continues to improve

Region & Route:

| North West & Central

Passengers using the redeveloped Birmingham New Street are even happier with their station experience according to the latest National Rail Passenger Survey.

Between March and May 2016 88 per cent of passengers who used the station were satisfied with their station experience, a rise from 81 per cent from between spring and autumn last year.

Birmingham New Street station underwent a £750m redevelopment, transforming it from a dated and dark station to one of the best and brightest in Britain. The investment was a key part of Network Rail’s Railway Upgrade Plan and the redeveloped facility boasts a concourse five times the size of the original station and is flooded with natural light with an abundance of shops and facilities.

Patrick Power, Network Rail station manager, said “It is really satisfying to see that passengers continue to enjoy their experience at the redeveloped Birmingham New Street and that we have been able to build on the previous rise we saw after the station reopened last year.

“This is the first full set of results since the full reopening and gives us a more accurate view of the new facilities and the impact they have had on passengers. However, there is always room for continued improvement and will continue to strive to provide an even better service to passengers.”

The survey, carried out by independent watchdog Transport Focus, asked around 30,000 passengers nationally for their views on the railway.