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Wednesday 7 Nov 2007

London & South East
The 120 million passengers who use Liverpool Street station each year will now have their journey planning made easier by a brand new LED customer information departures and arrivals board.

Liverpool Street is the last mainline station in London to have the iconic, old style flapper boards replaced. Network Rail has invested £2m in the new screens and public address system designed to make it simpler for passengers to find where their next train is leaving from, and be given the most up to date information. With the liquid crystal black and bright orange display, the new boards are easier to read and maintain. The system's features also include:
  • a dedicated Stansted Express panel
  • a 'fastest service to' panel
  • linked automatic PA announcing
  • the flexibility to display information about service alterations and engineering works.
Patrick Hallgate, Anglia Route Director for Network Rail said: "This investment is all about making people's journeys easier. Liverpool Street is the gateway to the City, is used every day by thousands of people from East Anglia and Hertfordshire as well as international travellers going to and from Stansted Airport.

"The new screens are easier to read, in time order rather than by region which was sometimes a little confusing for people, and they give us the flexibility to provide additional information if we need to. It was sad to see the last of the traditional flapper boards go but we must move with the times and provide what's best for passengers." Andrew Chivers Managing Director of 'one' railway commented: "We welcome the installation of new CIS screens at Liverpool Street station, which represents a significant investment on the part of Network Rail, as part of an ongoing joint project to improve information provision for our customers. Earlier in the year the public address system was upgraded to improve the volume and clarity of announcements. 'one' railway will continue to work closely with Network Rail to improve the service we offer to our passengers at this crucial station."

Notes to editors

- flapper boards were installed at Liverpool Street in 1991. - 120 million people use the station every year. It’s is London’s busiest station – twice as busy as Heathrow. - 100,000 people arrive at Liverpool Street and Fenchurch St every morning during the peak.

Contact information

Media Relations (London & South East)
Media Relations (London & South East)
Job Title
020 3356 9166 / 9164
About Network Rail
Network Rail owns, manages and develops Britain’s railway – the 20,000 miles of track, 40,000 bridges and viaducts, and the thousands of signals, level crossings and stations (the largest of which we also run). In partnership with train operators we help people take more than 1.6bn journeys by rail every year - double the number of 1996 - and move hundreds of millions of tonnes of freight, saving almost 8m lorry journeys. We’re investing £38bn in the railway by 2019 to deliver more frequent, more reliable, safer services and brighter and better stations.

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